PersonalisationThis is the government’s vision for the way in which care and support services are tailored to the needs and preferences of its citizens.

It believes that the state should enable its citizens to shape their own lives and the services they receive.

It is a fundamental change in thinking and practice.

It impacts on all City and County Authorities and all Providers.

It is changing every job in Care and Support.


Outcomes - Details

Person Centred Planning - Details

Self-directed Support - Details

Individual Budgets - Details

Personal Budgets - Details

Direct Payments - Details

Individual Service Fund (ISF) - Details

Care and Support Agreement - Details